Why an application rejects your photo or file

Most rejections come from the wrong format, a file that is too large or too small, wrong pixel dimensions, or a sideways image. Read the exact rules in the

Quick answer

Most rejections come from the wrong format, a file that is too large or too small, wrong pixel dimensions, or a sideways image. Read the exact rules in the official notice first; this guide does not quote any.

Checklist

Check the type, size and pixel dimensions with the file checker. Resize or convert with the photo resizer, which applies phone rotation and shows the real output size. Rename the file with plain letters and numbers.

Common causes

A PNG with transparency may show a black background in some systems: export as JPEG with a white background. A photo that is much smaller than the required pixels will look soft when enlarged.

If it still fails

Try a different browser or device, and contact the application’s support with the exact error message.

Frequently asked questions

My photo looks sideways after upload. Why?

Phones often store rotation as metadata that some systems ignore. The resizer applies the rotation and saves the corrected image.

Does renaming .png to .jpg fix the format?

No. The file contents decide the format. Convert it with the resizer instead.

Tools for this topic

Photo & signature resizer · Passport photo maker · Image cropper · Join photo & signature · File size & image checker · Resize a photo to a target size in KB · Resize a signature and keep it readable · Batch image resizer